Frequently Asked Questions

Do you have a place to try the product?

We do have some dealers that stock some of our products.  To find the closest one to you click here.

Alternatively all our products can be purchased from our online store. We have a return/swap policy so you don’t end up with something you don’t want.  We also have sizing charts and videos so you can get the size that fits you. You can also email our team who would happily advise you on choosing a product that is right for you.

The size that I’m after is not in the drop down box. Do you have my size?

The online store is built only to show items that are in stock. We are regularly getting new stock in and updating the quantities. Please fill in our Contact Form to get more information on when your size will arrive.

Can a product be swapped if the size is wrong?

Yes, it can. Please see our Refund/Return page for information regarding returns and exchanges.  Once items have been used they are unable to be returned for other sizes.  Make sure they are tried for size once they are first received.

Is there a product warranty?

Yes. All gloves, jackets and vests have a 12 month warranty on the heating system, and a 6 month warranty on all batteries.

What are heating elements made of?

The Venture Xtreme Comfort Technology (XCT) is made from hair-thin micro alloy fibres, woven together into a fabric which is soft and pliable.

How many charges will a battery last?

All batteries are high quality lithium batteries. The batteries will perform for over 500 charges and much longer if well looked after.

How much is shipping?

Shipping to Australia is free for orders over $100. For anything less, a flat fee of $10 dollars will be applied. For international shipping rates please see checkout.

Are batteries and chargers included?

All lithium powered products include batteries and a charger.  All 12V products come with all the necessary wiring.

Are 12V products easy to setup?

Yes.  It involves a one-off 15 minute procedure which is very simple. If requested, a video can be supplied on how this is done, or see the 12V Manual Here.

Can products be washed?

Recommended washing instructions vary from product to product.  We recommend hand washing in cold water for all jackets and vests.